01271 312500
0800 917 0619
FAQs
Please see below some of the most common questions we get asked and the answers. If you have any other questions please contact us on 01271 312500.
Q. How do I apply for housing?
A. Please visit our Devon Home Choice page for information.
Q. What is Choiced Based Lettings and how does it work?
A. Please visit our Devon Home Choice page for information.
Q. How can I pay my rent?
A. For information on the various ways you can pay your rent please visit our Pay your rent page.
Q. What do I need to do if my housing benefit changes?
A. If your housing benefit changes please contact your rents officer. Alternatively contact any member of the rents team on 01271 312500 to confirm payment arrangements.
Q. Who is responsible for repairs on my house?
A. For a list of repairs and who is responsible for them please click here.
Q. What do I need to do if I want to make alterations to my home?
A. If you want to improve your home by making alterations or providing extra facilities, please write to North Devon Homes for permission.
We will not normally withhold permission, but may apply conditions that you must keep to. You must keep to any conditions attached to the permission, as it is a term of your tenancy agreement. If you do not keep to it, you will be breaking your tenancy agreement and you may put your tenancy at risk.
It is your responsibility to get any necessary planning and building regulation approvals from North Devon Council.
Q. How do I report issues with my Neighbours?
A. For more information on Anti-Social Behaviour (ASB) and how to report it please visit our ASB page.
Q. Do I get rent free weeks?
A. Yes. There are 4 rent free weeks each year during March and April. For the dates of these weeks please contact your rents officer on 01271 312500.
Q. How do I know when maintenance is planned for my property?
A. For more information on our Planned Maintenance programme please visit the Planned Maintenance pages.
