01271 312500
0800 917 0619
Customer Comments & Complaints
The opinions of our customers are important to us, we want you to let us know if our services are good or bad. If you have any suggestions about how we can improve our services we want to hear them. To help you share your experiences with us we created the Customer Comments form last year which is available from our Town Centre Office and Head Office. You can also download it by clicking on the link below.
Don't tell your Neighbour tell us!
Do you have an opinion on whats working well at NDH? Or do you want to let us know where we could improve?
If you don't want to get into a conversation with a member of staff directly there are other ways to tell us what you think.
Call and leave a message - 01271 312529
Call or text us - 07811 273673
Email us - feedback@ndh-ltd.co.uk
To help us improve our customer service even more we have also introduced an award scheme for North Devon Homes staff. The Bright Stars scheme rewards staff that have provided an excellent service to our customers. If a member of staff has gone out of their way to help you and you would like to nominate them for an award please tell us. You can pick up a Bright Stars nomination form from our offices or our staff. If you would like to nominate someone by telephone please contact our Customer Care Team on 01271 312500.
Customer Complaints
In other words, in your opinion;
* We have done something badly, or
* We have failed to do something that we should have done.
A complaint is not:
* A request for service
* The initial report of a fault or repair
* A query about a North Devon Homes' policy
* A request for information.
If you would like to know more about our policies and procedures because you feel they have affected you unfairly, we are happy to talk to you about how we can improve them for the future.
The complaints procedure deals with complaints about us and our services, so a complaint about your neighbour would not be dealt with under the procedure. If you have a complaint about your neighbours or neighbourhoods please speak to your Neighbourhood Officer or our Customer Care Team on 01271 312500.
Please click here to see our promises to you if you make a complaint.
To learn more about our Customer Complaints Procedure please click here. To read our Customer Feedback Policy please click here.
There are a number of ways you can let us know your comments, these include;
* By post - North Devon Homes Ltd, Westacott Road, Barnstaple, Devon, EX32 8TA
* By phone - 01271 313361
* By fax - 01271 377810
* By email - enquiries@ndh-ltd.co.uk
* By using our online feedback form
