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Our promises to you
If you make a complaint we promise that;
* You will be dealt with fairly and equally regardless of your race, ethnic origin, gender, nationality, religion, sexuality, age or disability.
* We will treat you with fairness and respect, your complaint will not affect your tenancy.
* At each stage we will tell you about the next steps that you will be able to take within the complaints procedure.
* At any stage, we will give you the opportunity for your complaint to be reviewed again.
* If we are not able to deal with and resolve your complaint immediately, we will acknowledge your complaint in writing within 3 days of receiving it.
* We aim to send you a full written response within 15 working days of receiving your complaint. If your complaint is more complex, we will give you a date when you can expect to receive a full reply.
* If we are unable to help you we will try to offer you alternative options to consider, such as mediation.
