Main Switchboard
01271 312500
01271 312500
Emergency out of hours no.
0800 917 0619
0800 917 0619
Repairs Responsibilities
North Devon Homes is responsible for maintaining the structure and exterior of your property to a good standard and you are responsible for internal decoration and your own fixtures and fittings. The table below gives a full guide as to who is responsible for repairs to various items around your home.
| Item | Who Is Responsible? | Exceptions |
| Asbestos | NDH | If you intend to carry out DIY, contact Proprty Services immediately, before you carry out the work |
| Back Boiler | NDH | Rayburns, woodburners etc. installed by customer |
| Banisters (internal and external) | NDH | |
| Baths | NDH | Where blockage is caused by inappropriate disposal |
| Bathroom Fittings (towel rails etc) | Customer | |
| Bin Shelters | NDH | |
| Brickwork (inc. air bricks) | NDH | |
| Ceilings | NDH | |
| Chimney (inc. pots and cowls) | NDH | |
| Chimney Sweeping | Customer | |
| Clothes Posts | Customer | Where provided by NDH in communal areas |
| Coal Bunkers | Customer | Retaining boards (internal coal store) |
| Cookers | Customer | |
| Cooker Connection Point | NDH | Either a gas or an electric cooker point is provided - appropriate cooker to be provided by tenant |
| Communal areas to flats | NDH | |
| Cupboards | NDH | |
| Curtain Fixtures | Customer | |
| Damp Proof Course | NDH | |
| Decoration - internal | Customer | |
| Decoration - external | NDH | |
| Doorbell | Customer | Communal door entry systems in blocks of flats |
| Door Entry Systems (communal) | NDH | |
| Doors (internal and external) | NDH | |
| Door fittings (inc. handle and letterbox) | NDH | |
| Door frames | NDH | |
| Door locks (internal and external) | NDH | Where tenant has lost or broken key |
| Door name plate | Customer | |
| Down pipe (soil/rain water) | NDH | |
| Drainage (inc. blockages to main drain) | NDH | Where blockages caused by inappropriate disposal |
| Driveways | NDH | |
| Drying areas | NDH | |
| Electric heating | NDH | |
| Electric plugs | Customer | |
| Electric wiring (inc. sockets and switches) | NDH | |
| Electric Tripping | NDH | Where tenant's own appliance is causing the fault |
| Emergency lighting (communal) | NDH | |
| Estate footpaths, walls | NDH | |
| Fascia boards/soffit boards | NDH | |
| Fence (boundary to road/path) | NDH | |
| Fence (dividing properties) | Customer | Where neighbour (not NDH owned) owns boundary |
| Fire alarms | NDH | |
| Fire basket | NDH | |
| Fire grates and surrounds | NDH | |
| Fireplace tiles | NDH | |
| Fire - gas or electric | NDH | |
| Floorboards | NDH | |
| Floor tiles | NDH | |
| Foundations | NDH | |
| Fuse box | NDH | |
| Fuse wire/cartridge | Customer | |
| Fuse on plug | Customer | |
| Garden (maintenance of) | Customer | |
| Garden Paths (front, rear or side) | NDH | |
| Gardens (Timber Sheds) | Customer | |
| Gas heating | NDH | |
| Gas water heater | NDH | |
| Gas piping | NDH | |
| Garages | NDH | Timber garages erected by tenants |
| Greenhouses | Customer | |
| Gates | NDH | |
| Glass (internal and external) | NDH | NDH renew glass under planned maintenance but do not repair breakages. Where crime has occurred and a crime reference number has been obtained and verified with the local police force, NDH will repair such breakages |
| Guttering | NDH | |
| Hatch to loft | NDH | |
| Handrail (internal and external) | NDH | |
| Immersion Heater | NDH | |
| Insulation to cold water tanks and pipe work in loft | NDH | |
| Keys (replacement) | Customer | |
| Kitchen fittings and worktops | NDH | Outside of planned maintenance programme |
| Lifts | NDH | |
| Light holders (ceiling pendants and roses) | NDH | |
| Light bulbs and fluorescent tube/starter | Customer | Communal areas |
| Lock ups | NDH | |
| Outbuildings | Customer | Where provided by NDH |
| Overflow pipes | NDH | |
| Parking areas (communal) | NDH | |
| Pest Control | Customer | Where rats nest found on NDH property |
| Pigeon lofts | Customer | |
| Plaster (plasterboard) | NDH | |
| Play areas | NDH | |
| Plugs and chains for sinks, basins and baths | Customer | |
| Porch | NDH | |
| Pulley (for clothes line) | NDH | |
| Pumps | NDH | |
| Radiators | NDH | |
| Retaining walls in garden | NDH | |
| Roof (inc. tiles and slates) | NDH | |
| Roof light (skylights) | NDH | |
| Rotary dryer | Customer | Where provided by NDH in communal areas |
| Sheds | Customer | Where provided by NDH |
| Shower unit | Customer | Where provided by NDH |
| Sink base units and tops | NDH | Where blockage caused by inappropriate disposal |
| Skirting | NDH | |
| Smoke Detectors | NDH | |
| Soft furnishings | Customer | |
| Solid fuel central heating | NDH | |
| Spin/Tumble Dryers (communal) | NDH | |
| Stairs | NDH | |
| Stair lighting (communal) | NDH | |
| Steps | NDH | |
| Taps | NDH | |
| Toilet pan and cistern | NDH | When toilet is blocked due to inappropriate disposal |
| Toilet seat and seat fittings | Customer | |
| TV Aerial | Customer | Where communal aerial provided by NDH in flats |
| Ventilators | NDH | |
| Wash hand basin | NDH | Where waste pipe is blocked due to inappropriate disposal |
| Washers on taps and ball valves | NDH | |
| Washing machine (communal) | NDH | |
| Washing machine connection point | NDH | |
| Water heating | NDH | |
| Water supply (hot and cold storage tanks and pipes) | NDH | Total loss of water from mains (South West Water) |
| Window frames and sills | NDH | |
| Window fittings | NDH | |
| Window sash cord | NDH |
IF YOU CAUSE DAMAGE TO ANY PART OF YOUR HOME YOU WILL BE RESPONSIBLE
FOR THE REPAIR.
IF YOU HAVE ANY QUERIES OR ARE UNSURE ABOUT ANYTHING, PLEASE CALL OUR RESPONSE REPAIRS DEPARTMENT FOR HELP AND ADVICE.
