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Governance and Policy

As a not-for-profit company we follow a strict set of governance structures across our group. North Devon Homes (NDH) has a subsidiary called Anchorwood Ltd. This company develops and sells housing on the open market and all profits are invested directly back into NDH allowing us to build more affordable housing for people that need it in North Devon.

In 2004 we set up a partnership with three other south west housing associations and formed the Advantage South West partnership of which NDH holds a 25% share. Since it was formed the group have added more members across the south west and have created a committee of like-minded organisations to help to combat the housing crisis in the area.

Our Group Governance Structure

Having an effective governance system in place is essential to running a successful organisation. At NDH we have a number of measures in place to help:

  • A skilled Board for the NDH business
  • A skilled Board for the Anchorwood Ltd business
  • A dedicated Executive Team
  • Sub committees for Audit and Risk and Remuneration
  • A Customer Board Partnership (CBP) committee
  • A Scrutiny customer panel

NDH follows the National Housing Federation’s codes of governance and standards and we regularly assess our compliance and report our outcomes in our annual Financial Statements and Annual Report to Tenants, both of which you can download on our Performance page.

We are also regulated by the Regulator of Social Housing and you can read our HCA regulatory judgement here.

Read our Modern Slavery and Trafficking Statement here.

Our Policies

Our policies detail what we do and how we do it. They demonstrate our core values and principles, outline our commitments and provide a guideline for how we deliver our business strategies. You can view the policies that affect our customers here:

Privacy and Accessibility Policies

Customer Privacy Notice

Job Applicant Privacy Policy

Website and Cookies Policy


CCTV Policy

Policies about tenancies

Anti-Social Behaviour Policy

Garage Management Policy

Community Services Charging Policy

Income Collection Policy

Mobility Scooter Policy

Pet Policy

Reasonable Behaviour Policy

Recharge Policy

Right to Buy Policy

Shared Ownership Policy

Sustainable Lettings and Allocations Policy

Tenancy Management Policy

Void Management Policy

Waste Management Polic

Policies about repairing and maintaining homes

Planned Improvements Policy

Solid Fuel and Oil Installation Policy

Responsive Repairs Policy

Upkeep of Common Parts and Communal Areas Policy

Policies about customer feedback, complaints and compensation

Compensation Policy

Customer Complaints and Feedback Policy

Company policies

Group Data Protection Policy

Group Customer Service Policy Equality and Diversity

Group Whistleblowing Policy

Health and safety policies

Asbestos Policy

Damp, Mould and Condensation Policy

Domestic Abuse Policy

Fire Safety Policy

Gas Safety Policy

Health and Safety Policy

Safeguarding Adults Policy

Safeguarding and Child Protection Policy

Smoke-Free Workplace and Public Place Policy

Recruitment policies

Group Remuneration Policy

DBS Checks and Recruitment of Ex-Offenders Policy

Relocation Policy

Group Recruitment and Selection Policy