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Coronavirus - Customer Update

For more information on certain services please visit our FAQs.

Read our Health and Safety and Risk Assessment.

From Wednesday 2 December North Devon will enter Tier 2 restrictions as set out in the Government guidance. In terms of our service offer we will still be running a full service offer to customers, albeit while working from home, for the majority of our staff.

Our Head Office will continue to be closed to the public and manned for deliveries and essential appointments only but all staff can be contacted as normal by phone or email. See how to contact us below.

All other services are running as normal, with the only exception being that wherever possible appointments will be virtual or limited to essential visits and appointments.

We are currently unable to hold social events or open our communal spaces in our schemes, but will look to see how we can safely continue with our Scheme Surgeries for those that need to see a Support Officer in person over the next few weeks.

Keeping our distance

We are asking all staff and customers to adhere to the 2m social distancing to help us reduce the risk. We will also continue to always use the correct Personal Protective Equipment (PPE) when visiting. We will only reduce this to 1m+ in the most essential circumstances and where necessary will be putting protective measures in place.

If you have an operative working on a repair or service in your home, we will ask that you remain in another room while the work is carried out for your safety. This has been working well in recent weeks which customers and staff alike have valued - thank you.

How can I contact you?

Our teams are available to help you from 8.30am until 5pm Monday to Friday as normal. Outside of these hours our Out of Hours emergency service continues to operate fully and is available to customers by calling 01271 312522.

If your query is not an emergency, we would ask customers, where possible, to please email us to help keep our phone lines open and available for those customers with emergencies. For anything else please email at any time or call to speak to a colleague from our customer care team during office hours. The best way to email a specific team is as follows:

General enquiries: [email protected]
Repairs: [email protected]
Rent and payment enquiries: [email protected]
Support and Independent Living enquiries: [email protected]

You can also message via social media on the links below or via our contact form if you do not have access to email:

Staying safe at home

We are asking all our customers to be extra vigilant during this time as we know so many people are staying in and spending more time than may be normal in their home. Keep your household safe by taking more care with things around the home. Ensure you test your smoke alarm weekly - remember “Test it Tuesday!”, don't have bonfires in your gardens to reduce the risk of a fire, and always remember to keep noise to acceptable levels to help keep our communities as pleasant places for everyone to live in.

Useful links:

Health advice –
UK Government advice and updates –
Local community groups -