Our Head Office is being manned by a small team of staff for essential visits and appointments, deliveries and services that cannot be done remotely. However, all staff can be contacted as normal by phone or email and we'd encourage everyone to contact us using these methods in the first instance wherever possible as the team member you need to see may not be working from the office.
Our team are available as normal between 8.30am and 5pm Monday to Friday by telephone and email (see below). Outside of these hours our Out of Hours emergency service continues to operate fully and is available to customers by calling 01271 312522.
If your query is not an emergency, we would ask customers, where possible, to please email us to help keep our phone lines open and available for those customers with emergencies. For anything else please email at any time or call to speak to a colleague from our customer care team during office hours. The best way to email a specific team is as follows:
General enquiries: [email protected]
Repairs: [email protected]
Rent and payment enquiries: [email protected]
Support and Independent Living enquiries: [email protected]