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Customer Notice: Systems Outage

Over the next three weeks (14th June until 2nd July) we will be implementing a new computer system at North Devon Homes, which may mean our usual prompt service takes us a little longer than we would like. There will be some dates, listed below, where our telephone and drop in services will be for emergencies only, but you can still report other queries or issues with the team via email, social media or through one of our website forms and someone will get back to you as soon as possible - again, we have listed these below for your information.

The new system being implemented will bring an array of benefits to NDH, our ways of working and to our customers. The system is the first step in our move to be ‘Digital Together’ and opening more ways to reach us as your landlord.

Team NDH will strive to provide as normal a service as possible for all customers, but please bear with us during this period whilst we make these improvements.

Emergency only telephone dates

Please try to avoid calling the team on these dates unless in an emergency - if you do have an emergency you can call us on 0800 9170619 or 01271 312522. You can continue to report repairs, make payments or log a number of other queries using the methods below during these times or try calling us on another day.

  • Tuesday 15th - Friday 18th June 1-5pm each day
  • Wednesday 23rd - Friday 25th June
  • Monday 28th June

Other ways to reach us

For any general questions or queries you can message us via social media, on Facebook, Twitter or Instagram and we will aim to respond as soon as possible. Otherwise you can also carry out a number of services on our website too:

If you need to report a repair, which is not an emergency, you can do this on our website at www.ndh-ltd.co.uk/your-home/living-your-home/repairs-and-property-care/report-repair

If you want to pay your rent, you can still call 01271 313367 or you can do this online - you will need your 19 digit reference number, which you can email to request if you don’t have it. For more information on how to do this visit: www.ndh-ltd.co.uk/your-home/living-your-home/rent-and-service-charges/ways-pay

If you need to report ASB you can do so here: www.ndh-ltd.co.uk/your-community/safer-communities/asb-and-neighbour-disputes/report-asb

If you need to request a change to your tenancy, get permission for some work, or generally want to know something about a tenancy with NDH you can visit our website for more information www.ndh-ltd.co.uk/your-home/living-your-home