Tenant Satisfaction Measures (TSMs)
Over the coming year you may receive a letter, call, text, or email from us, asking you to take part in a Tenant Satisfaction Measure Survey.
We’re doing this survey so that we can understand where we are doing well and where we need to improve. It will also help us see how we're performing against the new tenant satisfaction measures which were introduced by the Regulator of Social Housing from 1st April 2023.
The survey consists of 12 questions covering our repairs service, building safety, customer engagement, neighbourhood management and complaints. You can answer as part of the call, by using your keypad, or if you prefer, you can request that the survey is sent to you via text message (SMS). The survey should take approximately 5 minutes to complete.
Once the results are in, they will be anonymised and then reviewed by our team and considered by our customer scrutiny groups and our Board. They will also be published on our website, alongside our plans, and shared with the Regulator of Social Housing to help them get an accurate picture of what our customers think of North Devon Homes.
We really hope that you’ll take part in our survey and share your views with us. If you want to tell us anything further good or bad you can always do this by calling 01271 312500 or emailing us on [email protected]