Strategy and Performance

Here at North Devon Homes (NDH) we believe in being open and transparent in all that we do. Our Corporate Plan is developed in consultation with customers and stakeholders and sets out our plans and the goals for the forthcoming three years. You can download our current corporate plan video below.

Our Corporate Plan for 2024-2027 sets out our plans and vision for the next three years.

You can read it by using this link: Corporate Plan 2024-2027

Corporate plan front page, showing a man and a woman stood outside their new front door holding their door keys and smiling
 

Our Visions, Values and Aims

"Working together to create communities where people want to live"

We are committed to achieving this vision. We aim to create a business culture which enables us to deliver this vision efficiently and effectively. Our corporate values provide a clear structure which will support us in achieving this.

Our five corporate values are the F.A.C.T.S.:

Living the FACTS logo; NDH Values
  1. Flexibility in our approach
  2. Accountable to our customers and each other
  3. Compassionate, professional and polite
  4. Team NDH - working together
  5. Service excellence

They set out the way we want to work with each other, our customers and our partners to deliver the following objectives:

  1. Me: placing customers at the heart of what we do
  2. My Home: maintaining quality affordable homes
  3. My Neighbourhood: improving, supporting and developing our neighbourhoods
  4. My Landlord: improving and offering good value for money

 

How are we doing?

Every quarter we release our latest performance stats with information on how NDH is performing for customers. These stats come from customer feedback. To find out more about giving feedback, please visit our Contact Us page.

We release new Financial Statements and an Annual Report to Tenants (ART) annually.

If you need an accessible version of these documents please call 01271 312500 so we can arrange an offline version.

Q1 Performance Poster

If you need an accessible version of these documents please call 01271 312500 so we can arrange an offline version.

Annual Report 2023/24

Financial Statements

Year End Performance Poster

Q3 Performance Poster

Q2 Performance Poster

Q1 Performance Poster

If you need an accessible version of these documents please call 01271 312500 so we can arrange an offline version.

Annual Report

Financial Statements

Q1 Performance Poster

Q2 Performance Poster

Q3 Performance Poster

Year End Performance Poster

RSH Key Measures

If you need an accessible version of these documents please call 01271 312500 so we can arrange an offline version.

Annual Report

Financial Statements

Q1 Performance Poster

Q2 Performance Poster

Q3 Performance Poster

Year End Performance Poster

Homes England Funded Developments Q1

Complaints Code

Housing Associations need to be compliant with the Housing Ombudsman Complaints Code. We carry out a self-assessment each year to check that we are fully complying with what the Housing Ombudsman requires. The self assessment, and examples of learning from complaints can be found below.

Self Assessment Review Form