We are a community landlord and, although we are in challenging times, we want to do all we can to help support our customers sustain their tenancies. This report highlights the good work but also shows where we may have got things wrong or haven’t met our ambitions yet, giving us more that we can aim for in the next twelve months.
Working together with customers and staff
This Annual Report is a chance for customers to see how NDH is performing. As the Chair of CBP (Customer Board Partnership), other customers and I get to see first-hand the changes that NDH makes each year based on our customer voice. I believe that working together we can ensure that everyone will have access to safe, comfortable and affordable homes which meet our customer needs while also protecting the environment.
A note from our Board
This Annual Report comes at a difficult time for our business and our customers. The last twelve months have been tough, with rising costs in all areas - and the current year will be even more of a challenge to navigate. We know that by working together with our customers we can make sure that the service we are providing offers the best for customers, whilst also being the best value for money that we can achieve.