Damp, Mould and Condensation (DMC)

• 619 damp, mould and condensation surveys completed

• 92 homes with ventilation improvements made

• 273 homes with energy efficiency improvements made

Updating our policy

When news broke of the tragic death of a little boy in Rochdale, who died as a direct result of the effects of damp in his home, the housing sector stood up and listened.  We had always had a good working policy with regard to the causes of damp, but we held immediate consultations with our customers to help review our policy and customer communications to see what else we could do. The policy has now been updated with new advice and assurances that even minor cases of damp or mould will be taken seriously from day one.

If you have any prolonged instances of condensation in your home, or you start to see damp or mould forming, please contact us as soon as possible so that we can work together to sort any issues. You can reach us through on our Contact page or via our social media channels.

"Customer Voice" - Our Fresh Ideas group reviewed this policy and recommended including how customers can help with this as well as support from NDH.  The Scrutiny Panel are currently doing a review on the damp, mould and condensation procedure and how we can communicate the importance of reporting damp, mould messages out to all customers in a variety of ways.