Equality, Diversity and Inclusion (EDI)

At NDH we believe in the importance of getting to know our customers to understand their lifestyles, which will help inform a better service. As well as any characteristics such as disability, ethnicity or age, we also believe in the importance of socio-economic characteristics (shown below) which can help us to tailor our support to those who may need it.

• Fuel and Food Poverty
• Drug and Alcohol Dependency
• Young People who may be vulnerable
• Carers
• Homelessness
• Single Parents
• Rural Isolation

In everything we do, we try to consider the equality impact on our customers who have certain characteristics, and we are working hard to ensure we collect this information and understand where we may have any gaps in our service.

Look out for more information on how we will be collecting this information from customers in future issues of Home News, here on this website and on social media.

If you ever need any of our communications in a different format, please do contact [email protected] or call 01271 312500.

"Customer Voice"

Customers who work with us on our projects all understand the importance of treating each customer as an individual. They understand that everyone has different needs and that by working together we can better inform our service offer with customer input.

Our Team

We are working together as a team to ensure we are inclusive and to be aware of any bias that we may have.  All members of staff will now undertake mandatory EDI training to help them understand the importance of EDI in our communities.

Below are some charts showing the make-up of Team NDH (excluding Board Members). This data was taken at January 2023.

 The above figures are broadly representative of the national population average.  The gender split at a managerial level also mirrors this with a 50/50 split.

There is disparity between workforce and stock population for those aged 65+, this indicates that within our workforce staff are more likely to retire sooner than the norm for the population locally.  This can be attributed in part to a better pension provision than the population locally.   The Company encourages people of all ages to apply for its roles and will look to develop and support staff to enable them to maximise the longevity of their working life.

The figures indicate that we have a higher ethnic representation within the workforce than the location norm.