Money Matters Support
Our Money Matters Support Service is a free service run in-house by our Income Team and it aims to help customers find extra benefits, energy or the support they qualify for. Our team can also help assist with payment plans and budgeting.
- 426 households supported
- £195,846 successfully secured for customers
"What does this mean" - This is extra money that the customer receives because of our support. This is calculated by adding up all the additional benefits that were being missed out on by customers, that we found for them through our service.
Over 65s additional support
Last year, we received additional funding from Independent Age which has allowed us to support even more over 65s customers with benefits checks. We were able to reach out directly to customers who may not usually be known to us.
- 104 customers supported
- £61,739 successfully secured for over 65s customers
Last year, we were awarded £40,000 worth of funding from Independent Age to enable us to support customers over the age of 65 with benefits checks. When we wrote about the funding in our newsletter, Mrs Bengey spotted the article and got in touch. She told us:
“Someone from NDH came to see me. She was a lovely lady. I told her about my pension and she confirmed that I was getting the right amount of housing benefit and council tax support but I was missing out on around £125 week in pension credit. I’d tried to phone the pension credit people before myself, but the waiting time was so long and I couldn’t get through. The Officer did it all online for me which was great. She also applied for a three month backdate which was a very welcome extra. All in all, I’m much better off now and I can afford a few treats for myself and I’m much happier to put the heating on, knowing that I can afford it. With the price of everything on the rise, it’s a real relief to know that I’m going to have this extra money coming in. I would recommend other customers to get in touch. They might be able to help you too.”
Energy support
When energy costs increased last year, this pushed many households into fuel poverty. In response, we funded a specialist Energy and Welfare Officer to support customers with energy saving measures and dealing with energy crises.
- 81 customers supported
- £5,388 spent on helping customers with energy bills
Other ways we have been supporting our customers
Other ways we have been supporting our customers
As well as supporting customers and finding extra benefits, we have also been working on…
- 36 food hampers gifted at Christmas
- 75 emergency energy top ups
- 26 retail vouchers issued totalling £2,920
"Customer Voice" - During energy efficiency visits involved customers are able to chat to customers about support and can help by referring back to the Money Matters team. The Customer2Customer group are always happy to talk direct to any customer.
Contents
Click on a button below to read more in our Annual Report.
Customer Involvement and Governance
Equality, Diversity and Inclusion (EDI)
Repairs and Planned Maintenance
