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Complaints, Compliments and Feedback

We know that sometimes things can go wrong and customers can be unhappy with a service from us and wish to make a complaint. Our complaints process focuses on resolving the issue as quickly as possible.

Giving a compliment or leaving feedback

We welcome all types of feedback about our performance via our form or by email at: [email protected].

Making a complaint

If you would like to make a formal complaint, please read our Customer Complaints Leaflet below and complete our form, giving as much detail as possible including how we can resolve your complaint to your satisfaction. If you would like to make a complaint over the phone, please call 01271 313 361.


To read our Complaints Policy please click below

To read our Compensation Policy please click below

Contacting the Housing Ombudsman Service

If you wish to seek advice regarding your complaint or you reach the end of the complaint process you can contact the Housing Ombudsman service. You can contact the Housing Ombudsman Service in the following ways:

Sellick Court

Financial Matters Complaints

Any complaints relating to service charges and debt advice can be made by following our Financial Matters Complaints process. If you remain unsatisfied after the completion of our Financial Matters Complaints process your complaint can be forwarded to the Financial Ombudsman Service:

NDH Team

Get in touch

There are many ways you can get in touch with the team. If you have a question call our Customer Care Team on 01271 312 500 or email [email protected]. You can also fill in our enquiry form and our team aim to respond within 48 working hours. 

Out of Hours Repairs

To report an emergency repair outside of our office hours please call either 0800 9170619 or 01271 312 522.

Visiting us in person

If you need to speak to a member of our team in person you can visit us at our Head Office between the hours of 8.30am and 5.00pm Monday to Friday (excluding bank holidays):
North Devon Homes, Westacott Road, Barnstaple, Devon EX32 8TA

We would recommend making an appointment in advance as a number of our team work out of the office and may not be in when you pop by.