Complaints, Compliments and Feedback

We are always looking for ways where we can improve our way of working. Whether that’s by reviewing where things may have gone wrong, or looking at where our team have gone above and beyond to be able to help more of our customers.

Giving feedback and sending compliments

We welcome all types of feedback about our performance via our form or by email at: feedback@ndh-ltd.co.uk.

Making a complaint

If you would like to make a formal complaint, please read our Customer Complaints Leaflet and complete our form giving as much detail as possible including how we can resolve your complaint to your satisfaction. If you would like to make a complaint over the phone please call 01271 313 361.

Contacting the Housing Ombudsman Service

If you wish to seek advice regarding your complaint or you reach the end of the complaint process you can contact the Housing Ombudsman service. You can contact the Housing Ombudsman Service in the following ways:

Financial Matters Complaints

Any complaints relating to service charges and debt advice can be made by following our Financial Matters Complaints process. If you remain unsatisfied after the completion of our Financial Matters Complaints process your complaint can be forwarded to the financial ombudsman service on 0800 023 4567 or by email to: complaint.info@financial-ombudsman.org.uk or write to them at: The Financial Ombudsman Service, Exchange Tower, London E14 9SR.

Home Improvement Work Survey

As part of our commitment to listening to and acting on the views of customers, we carry out a survey after completion of all our home improvement works.

The information collected will be used to help make improvements to future services. Please note that all information will be confidential to North Devon Homes and the contractor who did the works. If you have had home improvement works carried out by us at your home, we would be grateful if you could spare a few minutes of your time to give us your feedback.

Please visit https://www.smartsurvey.co.uk/s/NDH_HomeImprovement to complete a Home Improvement Works Survey.