We treat emergency repairs as a priority and aim to deal with them within 24 hours.

If you smell gas call the National Gas line immediately on 0800 111 999

It’s important to act quickly in a gas emergency. These are the steps you need to take to stay safe:

• Get fresh air immediately; make sure you open all doors and windows to ventilate the area.
• Call us on 01271 312500 or, outside of office hours, call our out of hours number on 0800 9170 619.
• Extinguish all naked flames and don’t smoke.
• Don’t operate electrical switches (including turning light switches on or off) because this can ignite escaping gas.
• If you’re feeling unwell, visit your GP or hospital immediately and let them know you may have been exposed to carbon monoxide.

If you have no electricity:

• first, check to see if your neighbours have also lost their supply, if not the problem could be with your trip switches in your fuse box
• check your trip switches are all in the ON position - if the trip switch has switched OFF, turn off all your electrical appliances
• try to reset the trip switch to the ON position, they supply may come back on
• then switch the appliances back on, one at a time, this may show you what is causing the problem
• if the trip switch is still ON and you can find no reason for the power being off, call Western Power on 0800 365 900
• If you have a pay as you go meter, check if your credit has run out and needs topping up

If you have a water leak:

• Turn off the water at the stopcock, this is often under the kitchen sink, then call us on 01271 312500 to report the issue.
• If you cannot switch off the water, call South West Water on their emergency line: 0344 346 2020

Other emergencies:

Call us on 01271 312500, or if the emergency is outside of office hours, call 0800 9170 619.

• unsafe electrical socket or other electrical fitting
• no heating and/or hot water (1 October to 1 April)
• immersion heater not working (if this is your only hot water)
• main door locks broken (only if there is no other access to your home)
• severe roof leak
• blocked toilet or drain with sewage overflowing
• minor water leak that is out of control and will probably cause damage e.g. if it runs onto electrics
• burst water pipe that is out of control

If we respond to an emergency call-out and the situation in your home is not an emergency, we may recharge for our time
 

For other repairs, see our reporting non-emergency repairs page