Join Team NDH

We are a modern, award-winning organisation with an innovative and ethical approach which puts people at the heart of what we do. We're looking for motivated people who are enthusiastic and passionate about delivering brilliant customer service.

Below you can find out about what it is like to work for us and what we offer our employees. You can also view and apply for our current vacancies and apprenticeships.

Before applying please read our application guidelines for more information and take note of our privacy statement for applicants.

Why work for us

Team NDH

Our purpose is to ‘create communities where people want to live’.  We work hard to ensure that working for us is a great experience. We are a values based organisation and it’s really important to us that we all work together as one team – team ndh!  We actively promote wellbeing initiatives and having a good work life balance.  We want you to make the most of living and working in such an amazing place.

It’s all about the passion for what we do, we are continually on the lookout for ways to improve what we do and how we do it, always with an eye on value for money.

As a values-led organisation, we will expect you to be:

  • Flexible in your approach
  • Accountable to your customers and each other
  • Compassionate, professional and polite
  • Team ndh – working together
  • Service Excellence

In return, you can expect from us:

  • Open and honest communication
  • Fair and equitable pay and benefits
  • Regular feedback on your performance
  • Strong, clear and supportive leadership and line management
  • A commitment that we will help you reach your full potential
  • Flexibility and a good work life balance

If you like the sound of this we’d like to hear from you. View our current vacancies or find out more about our apprenticeships.

Benefits

Team NDH Groups

Benefits and rewards vary depending on the role but will include:

Pension

The Company operates a contributory Pension Scheme. The present pension scheme provider is the Social Housing Pension Scheme, Defined Contribution (SHPS DC). If employees meet the eligibility criteria, the scheme operates on an auto-enrolment basis. This means that employees will automatically become members of the scheme after completing 3 months employment. If employees do not meet the eligibility criteria they are still eligible to join the scheme on request.

Life Assurance is available through the pension scheme.

Cash Plan

Employees are eligible to join the Company’s cash plan upon successful completion of their probationary period. The premium cost is met by NDH and up to 5 children may be included on the policy. Employees may extend the cover to partners. If you join the scheme you will have to pay tax based on the cost of the premium. The scheme is currently with WPA. The Company reserves the right to review this scheme.

Maternity, Paternity, Adoption and Shared Parental Leave

Enhanced Company pay for Maternity, Adoption, Paternity and Shared Parental Leave.

Cycle Scheme

Tax efficient cycle to work programme.

Annual Leave

Entitlement to paid holiday is 27 working days each holiday year running from 1 April to 31 March, plus bank holidays with pay. Leave is pro-rata for part time staff.

Events

Annual Christmas party.

Hours of work and Flexi-time

The Company operates a Flexi-time system with a normal working week being 37 hours. Whilst the Company operates a core hours system of between 10:00 and 12:00 and 14:00 and 16:00, the times you work are at the sole discretion of your manager.

The Company expects you to be flexible and during the course of your employment, business demands may dictate that you work additional hours.

A maximum of 8 hours flexi-time may be carried over as a credit or 4 hours as a debit at the end of each calendar month. Employees may take a maximum of 6 flexi days in any given year (from 1 April to 31 March).

Overtime is paid at a time and a half and may only be claimed with the advance approval of a Director. Flexi credits may not be accrued for the period which overtime is paid.

Flexi-time for Multi-Skilled Operatives and apprentices will be agreed with your line manager.

Absence

Upon successful completion of a probationary period and in accordance with North Devon Homes’ Statutory and Company Sickness Policy, employees are entitled to paid sick leave, details of which are set out in the Employee Handbook.

Relocation Expenses

Fair compensation for the costs and disruption associated with relocation is provided and the exact amount of assistance and terms are flexible and will be agreed as part of the overall remuneration package.

Employee Assistance Programme (EAP)

This is a free and confidential service provided by an external supplier that has been designed to provide employees with advice and support on a broad range of matters from financial and legal advice to counselling.  All employees and their immediate families are eligible from the first day of employment. 

Trade Union Membership

North Devon Homes supports the principle of solving industrial relation issues by discussion and agreement.  Trade Unions are recognised and employees have the right to join and take part in their activities.

Learning and Development

North Devon Homes is committed to the ongoing learning and development of all its employees and every employee has a personal development plan to follow.

The cost of training requested by the Company will be met by the Company. 

About North Devon

Beach at Saunton Sands

With its breathtaking, unspoilt beaches and countryside it is easy to see why North Devon is one of the country's most beautiful and increasingly popular holiday destinations.  For those living and working here, we get to enjoy it every day – what could be better than that? 

If you want to know more about Barnstaple or North Devon visit: northdevon.com

Quick facts about North Devon Homes

North Devon Homes’ Executive Team consists of the Chief Executive, Martyn Gimber; Director of Neighbourhoods, Marc Rostock; and Finance Director, Philippa Butler.

  • We employ approximately 130 staff.
  • North Devon Homes is a Housing Association with approximately 3,200 properties.
  • The company was established following the Large Scale Voluntary Transfer of homes from North Devon District Council in February 2000.
  • We are a registered charity; a Registered Provider of Social Housing (RP); and are regulated by the Regulator of Social Housing and the Charity Commission.
  • We pride ourselves on our customer service and provide training and coaching to all staff in all roles of the business.
  • We work together as Team NDH to deliver great services and have some of the highest levels of customer satisfaction for any Registered Provider.
  • We have a Customer Care Team with sole responsibility for dealing with customers at the first point of contact.  They aim to  deal with as many queries and issues as possible, such as:  paying rent, reporting a repair or general advice.
  • Our head office is based at Westacott Road, Barnstaple  EX32 8TA.
  • We have 15 sheltered sites (serving over 55s) in Barnstaple and across North Devon and provide a community alarm facility to a further 1,200 customers.
  • Our Independent Living Service also provides a support service to customers (who may or may not be tenants of North Devon Homes) to help maintain their tenancy.  The Service will work with customers who are vulnerable through reason of age, mental ill health, cognitive difficulties, or disability.
  • We are developing 321 new homes (including open market sale) to meet a range of needs as part of our commitment to grow our stock to 3,400 homes by 2021.
  • We have invested £40m in customers’ homes and currently have a major programme of works underway to keep improving our homes for our customers.
  • We have a direct labour force of 20 operatives and 3 apprentices who work on maintaining our properties along with a number of local contractors.