Helping with Benefits

Benefits Advice

We have a dedicated member of our team who can provide help and advice with benefits. Our Benefits Coordinator, James Shambrook, can complete benefit checks and grant applications and help to make sure that you are claiming all the benefits that you are entitled to.He can also signpost you or make referrals on your behalf to other organisations who can offer assistance. If you are struggling financially and would like to make an appointment with James please contact us.

Benefits Calculator

Check whether you are getting all the benefits you are entitled to at:

Benefits Information:

Get up to date information about benefits at

Please see below for contact details, links and information for a range of benefits:

Housing Benefit (North Devon Council)

To contact North Devon Council's Housing Benefit department:

by telephone 01271 388877


in person @ Lynton House, Barnstaple.

in person @ The Amory Centre, South Molton

in person @ The Ilfracombe Centre

If you need assistance with completing your housing benefit claim, contact the Income Team’s Benefits Coordinator on 01271 312500.

Council Tax Reduction

If you’re on a low income or claiming benefits, your council tax bill could be reduced.  The amount will depend on your circumstances.  Contact North Devon Council on:

Tel: 01271 388361



Universal Credit

Universal Credit is a new benefit for working age people.  It incorporates Income Support, Job Seekers Allowance, Employment Support Allowance (income related) Housing Benefit and Tax Credits into one monthly payment made directly to you.  It is gradually being rolled out across the country for different groups of people.

Have a look at this film which gives you an overview of Universal Credit:

You will need to make your claim online at

Universal Credit is paid directly to you each month and includes money for you housing costs.  You will need to make arrangements to pay your rent from your monthly payments.

Tax Credits

HMRC deal with claims for tax credits.  For general enquiries or to tell them about a change in your circumstances:

Tel: 0345 300 3900