Paying your rent whilst staying at home for the Coronavirus
Lots of our customers use the local Post Office or cornershop as a convenient place to pay their rent. With the advice to stay home we thought we’d share some of the other ways to pay that don’t involve leaving the house.
The Allpay app can be downloaded for free from the app stores for both Apple and Android phones. You will need the 19 digit number from the front of your North Devon Homes payment card to set up your Allpay account. If you don’t have your card you can send us an email at firstname.lastname@example.org and we’ll get back to you with the number.
24/7 automated phone line
Call at any time on our automated phone line 0330 0416497 to make a card payment. You will need the 19 digit number from the front of your North Devon Homes payment card to do this. If you don’t have your card you can send us an email at email@example.com and we’ll get back to you with the number.
Recurring card payment
If you would like to set up a recurring card payment from your debit card, we can do this weekly, fortnightly or monthly. Email us on firstname.lastname@example.org to request a call back, or call us on 01271312500 during normal working hours to set this up.
A direct debit form can be downloaded from our website here and posted to us (please write the first line of your address on the back of the form and return it to us at least two weeks before the first collection date).
There are a number of ways to pay your rent.
This is the easiest way to pay. Each month your rent will be collected automatically from your bank account. To download a direct debit form please click here, or request one by calling us on 01271 312500. Complete the form and send it to North Devon Homes, Westacott Road, Barnstaple, Devon EX32 8TA with a note of your address.
Direct debits are collected monthly over 11 months from April to February. There are four payment dates, 1st, 8th, 15th and 22nd of the month. We need to receive the form at least 10 working days before the first payment is collected.
North Devon Homes offers you the option of paying your rent online through its secure online payment service Allpay.
You can set up your own account and pay your rent using your unique Payment Reference Number (PRN) and your card payment details.
Once your account is set up you can log into Allpay any time using your personal login details to make rent payments. Please note payments made to us using this facility will display as ‘Allpay’ on your bank statement.
If you would like to find out more about making payments to us using Allpay please click this link to read the Allpay Internet Payments Leaflet or the Allpay - How to sign up and make a payment leaflet.
You can pay your rent using the Allpay app which is available to download for free for Apple, Android and Windows smart phones at www.allpay.net/app After completing a brief registration process, you can save all your payment numbers and amounts, plus bank card details, so you don’t need to enter the information every time.
Please click this link to read the Allpay App leaflet and find out more about how the app works.
Post Office and Pay Point outlets
You can pay at any Post Office or PayPoint outlets using your rent payment card.
24 hour telephone payment line
You can also pay using our 24hour debit and credit card payment line. Please have your rent payment card (swipe card) to hand as you will need to quote the reference number on the card. Please call 0330 0416497 to use this service - calls cost 3p per minute.
Debit and Credit Card
We accept payments made by debit or credit card in person at one of our offices or over the telephone on 01271 312500.
Rent Free Weeks
For those customers with a weekly tenancy, we charge rent for 48 weeks of the year.
There are 4 rent free weeks in 2020 in March and April.
You will need to be up to date with all your rent payments in order to benefit from the rent free weeks.
Request a Rent Statement
You will be sent a rent statement every April for the previous 12 months. If you would like a rent statement in the meantime please email email@example.com giving your full name and address and put ‘rent statement request’ in the email title.
What will happen if I have arrears on my account?
You will need to contact us as soon as you become aware that you won’t be able to make a payment. There’s lots of support we can offer.
Paying your rent is a priority and our home is at risk if you do not pay. The sooner you contact us, the easier it is to sort things out. We’re here to help.