Paying Your Rent

There are a number of ways to pay your rent. Download our Guide to Paying Your Rent leaflet here.

Direct Debit

Direct Debit LogoThis is the easiest way to pay. Each month your rent will be collected automatically from your bank account. To download a direct debit form please click here, or request one by calling us on 01271 312500. Complete the form and send it to North Devon Homes, Westacott Road, Barnstaple, Devon EX32 8TA with a note of your address.

Direct debits are collected monthly over 11 months from April to February.  There are four payment dates, 1st, 8th, 15th and 22nd of the month. We need to receive the form at least 10 working days before the first payment is collected.


You can pay your rent online quickly and securely through Santander Bank. By clicking on the link below you will be directed to the Santander secure website.

You will need to have ready your 8 digit reference number. This can be found on your rent statement.

You will also need the first 3 letters of the surname of the named tenant.

For Example:

Mrs JONES, who has rent reference of 12345678 would be entered as:



PaypointPayzone LogoPost Office Rent PaymentPost Office, Pay Point and Payzone

You can pay at any Post Office, Payzone or PayPoint outlets using your rent payment card.

Debit and Credit Card

We accept payments made by debit or credit card in person at one of our offices or over the telephone on 01271 312500.

You can also pay using our 24hour debit and credit card payment line. Please have your rent payment card (swipe card) to hand as you will need to quote the reference number on the card. Please call 0844 557 8321 to use this service - please note that this is NOT a freephone number. You will be charged for the call and charge rates will vary depending on your telephone provider.

Standing Order

A standing order is an instruction from you to your bank.  These can be weekly, fortnightly, 4 weekly or monthly payments.  You can either download the form, fill it in and post it off to your bank or, if you have internet banking, you can usually set these up online using the bank details on the form.  Remember, you will need to amend your standing order when your rent changes, or if you receive housing benefit and your entitlement  changes.

You can instruct your bank to set up a Standing Order to pay your rent. You can download a standing order mandate form here. This should be handed into your bank once completed. 

Cash or Cheque

You can pay by cash or cheque in person, at our Town Centre Offices 116-118 Boutport Street or our Westacott Road Office. You can also post a cheque to us, including your rent reference number and name and address. Please do not send cash in the post. You will be issued a receipt for each payment you make.

Rent Free Weeks

For those customers with a weekly tenancy, we charge rent for 48 weeks of the year.

There are four rent free weeks in 2016/17:

Week commencing 13/3/2017

Week Commencing 20/3/2017

Week Commencing 27/3/2017

Week Commencing 3/4/2017

You will need to be up to date with all your rent payments in order to benefit from the rent free weeks.

Request a Rent Statement

You will be sent a rent statement every April for the previous 12 months. If you would like a rent statement in the meantime please email giving your full name and address and put ‘rent statement request’ in the email title.

What will happen if I have arrears on my account?

You will need to contact us as soon as you become aware that you won’t be able to make a payment.  There’s lots of support we can offer.

Paying your rent is a priority and our home is at risk if you do not pay.  The sooner you contact us, the easier it is to sort things out.  We’re here to help.