Paying Your Rent

There are a number of ways to pay your rent.

Direct Debit

Direct Debit LogoThis is the easiest way to pay. Each month your rent will be collected automatically from your bank account. To download a direct debit form please click here, or request one by calling us on 01271 312500. Complete the form and send it to North Devon Homes, Westacott Road, Barnstaple, Devon EX32 8TA with a note of your address.

Direct debits are collected monthly over 11 months from April to February.  There are four payment dates, 1st, 8th, 15th and 22nd of the month. We need to receive the form at least 10 working days before the first payment is collected.

Online

Important – Starting from the 1st of September 2017 our online payment provider changed from Santander to Allpay. You will need your payment reference number to use this service. This number is displayed on your rent payment card. If you do not have a rent payment card or would like a reminder of your payment reference number please email enquiries@ndh-ltd.co.uk or call 01271 312500 (lines open 8.30am – 5pm Monday – Friday). Please note payments made to us using this facility will display as ‘Allpay’ on your bank statement.

North Devon Homes offers you the option of paying your rent online through its secure online payment service Allpay.

You can set up your own account and pay your rent using your unique Payment Reference Number (PRN) and your card payment details.

Once your account is set up you can log into Allpay any time using your personal login details to make rent payments. Please note payments made to us using this facility will display as ‘Allpay’ on your bank statement.

CLICK HERE TO PAY YOUR RENT ONLINE USING ALLPAY.

If you would like to find out more about making payments to us using Allpay please click this link to read the Allpay Internet Payments Leaflet or the Allpay - How to sign up and make a payment leaflet.

Allpay App

You can pay your rent using the Allpay app which is available to download for free for Apple, Android and Windows smart phones at www.allpay.net/app After completing a brief registration process, you can save all your payment numbers and amounts, plus bank card details, so you don’t need to enter the information every time.

Please click this link to read the Allpay App leaflet and find out more about how the app works.

PaypointPost Office Rent PaymentPost Office and Pay Point outlets

You can pay at any Post Office or PayPoint outlets using your rent payment card.

24 hour telephone payment line

You can also pay using our 24hour debit and credit card payment line. Please have your rent payment card (swipe card) to hand as you will need to quote the reference number on the card. Please call 0330 0416497 to use this service - calls cost 3p per minute.

Debit and Credit Card

We accept payments made by debit or credit card in person at one of our offices or over the telephone on 01271 312500.

Cash or Cheque

You can pay by cash or cheque in person, at our head office at Westacott Road, Barnstaple. You can also post a cheque to us, including your rent reference number and name and address. Please do not send cash in the post. You will be issued a receipt for each payment you make.

Rent Free Weeks

For those customers with a weekly tenancy, we charge rent for 48 weeks of the year.

There are 4 rent free weeks in 2019.  They are weeks commencing:

11th March 2019

18th March 2019

25th March 2019

1st April 2019

You will need to be up to date with all your rent payments in order to benefit from the rent free weeks.

Request a Rent Statement

You will be sent a rent statement every April for the previous 12 months. If you would like a rent statement in the meantime please email rents@ndh-ltd.co.uk giving your full name and address and put ‘rent statement request’ in the email title.

What will happen if I have arrears on my account?

You will need to contact us as soon as you become aware that you won’t be able to make a payment.  There’s lots of support we can offer.

Paying your rent is a priority and our home is at risk if you do not pay.  The sooner you contact us, the easier it is to sort things out.  We’re here to help.