Report A Repair

We provide a customer focused repairs and maintenance service called Home 2 Home and work with various local contractors including James Electrics and Jed Mason.  We want to ensure that your home is well managed and maintained so that you are able to enjoy living in it and are comfortable and safe.

All repairs that are reported to us are allocated a level of priority and are responded to accordingly within 1- 20 days. If the item of work falls into a ‘minor works’ category i.e. it is a complex repairs that needs planning, scaffolding etc and is not an urgent priority then we may assign it to a 90 day response.

Please help us to look after your home by reporting repairs early to prevent further damage, and confirming and keeping appointments that are booked to complete repairs works.

You can report a repair by:

Completing our online form here

Email enquiries@ndh-ltd.co.uk

Telephoning the Customer Care Team on 01271 312500.

In person at our Head Office - North Devon Homes Ltd, Westacott Road, Barnstaple, Devon, EX32 8TA.

We provide an out of hours service for emergency repairs that require fixing outside of office hours. If you need to report an emergency repair please call 0800 9170 619.

 

When will my repair be completed?

When you report a repair to us it will be assessed and placed in one of the following categories and completed within the time designated:

Emergency repairs (A)- within 24 hours

This category includes work that needs to be done to prevent danger to you and others in your home, or to prevent severe damage to a property. Although our target time is 24 hours from the time the repair is reported, it may be done sooner. We aim to make sure that 99% of emergency repairs are carried out within the target time. Any emergency repairs reported outside of normal office hours will be treated with the same priority as the above.

Urgent repairs (B) – 7 calendar days

This category includes work such as fixing a minor leak. Repairs will be carried out within 7 calendar days of the repair being reported. We aim to make sure that 97% of urgent repairs are carried out within the target time.

Routine repairs – (C) 28 calendar days

Work in this category includes jobs such as easing doors that are sticking. These repairs may be inspected and carried out within 28 calendar days. We aim to make sure that 97% of routine repairs are carried out within the target time.

Minor works – (MW) 120 calendar days

Work in this category includes jobs such as flat roof and chimney related works. We aim to make sure that 90% of minor works are carried out within the target time.