Asset Management - Notice of Open Tender

Plumbing and Heating Response Repairs Works

North Devon Homes (“NDH”) is a Charitable organisation formed in February 2000 to take on the management of 3,200 homes located primarily in Barnstaple, Ilfracombe and South Molton in North Devon.

NDH have published an open tender for suitably qualified contractors to provide a plumbing responsive repairs service across our stock. 

The scope of the Works under this Contract comprises the following Workstreams:

•    Plumbing Response Maintenance (including Emergency Works ordered during Normal Working Hours);
•    Plumbing Out of Hours Emergency Works;
•    Void Property Plumbing Works; 
•    Completing plumbing installations for our ‘in house’ kitchen, bathroom and disabled Adaptation programme where required. 
The annual contract value is in the region of £240k and NDH issue approximately 2400 job tickets per year with approximately 300 emergency jobs and 200 out of hours call outs. 

The successful contractor will be expected to work collaboratively with NDH to ensure an efficient and effective service is delivered to our customers that will be completed within our target timescales, whilst maintaining our standards for customer satisfaction. When you register an interest you will be sent the Invitation to Tender.

The initial 4 year contract will commence in July 2020 with the potential to extend for a maximum of a further 6 years subject to satisfactory performance review.

Timescales :
OJEU Notice Published        :    25/2/2019
Tender Issued            :    27/02/2020
Tender Returned            :    2/4/2020
Contract Awarded            :    15/5/2020
Contract Start             :    01/07/2020

To download the tender documents, please go to where you can register and find the details for this opportunity