Coronavirus Customer Update

For more information on certain services please visit our FAQs.

Read our Covid Scale Service Status.
Read our Health and Safety and Risk Assessment.

As things start to open up in the community, we are continuing to review our services and safety measures to find where it’s possible to increase the service we are offering our customers while still balancing and retaining our ongoing focus on the safety of customers and staff.

We are conscious that numbers are rising in the area and in the country and so with the new Rule of Six, we would encourage all customers to do their bit and follow this new law to help stop the spread of Coronavirus. We will be following this rule for all social events and engagements, but our office is exempt as a workplace and so we will continue to open up this service where and when it is appropriate


Our offices are now open to the public on an appointment only basis. It is important that appointments are made in advance directly with the member of staff you need to see as not all staff are working in the office all the time. There are a number of safety measures implemented to ensure your safety during an appointment and the member of staff will talk you through these when you make your appointment.

Keeping our distance

We are asking all staff and customers to adhere to the 2m social distancing to help us reduce the risk. We will also continue to always use the correct Personal Protective Equipment (PPE) when visiting. We will only reduce this to 1m+ in the most essential circumstances and where necessary will be putting protective measures in place.

If you have an operative working on a repair or service in your home, we will ask that you remain in another room while the work is carried out for your safety. This has been working well in recent weeks which customers and staff alike have valued - thank you.

How can I contact you?

Our teams are available to help you from 8.30am until 5pm Monday to Friday as normal. Outside of these hours our Out of Hours emergency service continues to operate fully and is available to customers by calling 01271 312522.

If your query is not an emergency, we would ask customers, where possible, to please email us to help keep our phone lines open and available for those customers with emergencies. For anything else please email at any time or call to speak to a colleague from our customer care team during office hours. The best way to email a specific team is as follows:

General enquiries:
Rent and payment enquiries:
Support and Independent Living enquiries:

You can also message via social media on the links below or via our contact form if you do not have access to email:

Staying safe at home

We are asking all our customers to be extra vigilant during this time as we know so many people are staying in and spending more time than may be normal in their home. Keep your household safe by taking more care with things around the home. Ensure you test your smoke alarm weekly - remember “Test it Tuesday!”, don't have bonfires in your gardens to reduce the risk of a fire, and always remember to keep noise to acceptable levels to help keep our communities as pleasant places for everyone to live in.

Useful links:

Health advice –
UK Government advice and updates –
Local community groups -
Read a letter from the Government to all social housing residents here