Martyn Gimber - Chief Executive
Martyn was appointed as Chief Executive in August 2007. He has over 20 years experience in social housing and has worked for a number of leading housing providers across the country.
Martyn is a qualified accountant and has a real passion for social housing, its customers and bringing commercial business and financial experience to the public sector to improve communities.
"Working in social housing is very rewarding. We operate the business for the benefit of our customers and we run things as efficiently as we can to ensure that we re-invest any surplus into our housing stock."
Philippa Butler - Finance Director
Philippa was appointed as Finance Director in April 2014. Philippa joined NDH in March 2000, starting as Finance Assistant in the Finance Team. She has progressed her career with the company over the last 14 years and was in her previous post as Financial Controller for seven years. During this time she has gained a wealth of experience and knowledge within NDH and the wider housing sector.
Philippa is a qualified member of the Chartered Institute of Management Accountants.
Philippa is passionate about delivering an excellent customer service at all levels; external and internal to the organisation.
Marc Rostock - Director of Neighbourhoods
Marc was appointed as Director of Neighbourhoods in December 2011, having previously been appointed as Strategy and Performance Manager in December 2008.
In addition to his experience at North Devon Homes, Marc has served as a voluntary Non Executive Director of West Devon Homes for three years in various roles including Chair of the Remuneration Committee, Chair of the Governance Committee, Vice Chair of the Board, and for 18 months, Chair of the Board.
Prior to working in social housing, Marc has held appointments as a Senior Manager for Portsmouth City Council, West Sussex County Council and has also worked within the Higher Education Sector.
As well as the Executive Team, NDH comprises of a number of vital departments within the company to run each part of the services we offer.
Customer Care Team
The Customer Care Team (CCT) are the people on the end of the phone when you call in to speak to NDH. They have a vast knowledge of the business and will help you where they can to ensure a smooth resolution to your call. If they themselves cannot help, they will direct you to the right team or person.
Our team of Neighbourhood Officers work in our communities to ensure issues are resolved quickly and without too much disruption to our customers’ lives. They offer a great support to our customers with anything from mental health issues to helping tidy up neighbourhoods on our clean up days.
Asset Management Team
We have a large Asset Management team who look after our portfolio of homes. Dealing with the planned maintenance of longer term upgrades, to responding to emergency issues in our buildings.
Independent Living Services
We have a number of centres across North Devon where our customers live in sheltered housing and NDH is responsible for the support of over 1,200 people within our support network. In addition, they offer support and alarm services for elderly people in the area whether they are our customers or not.
As well as regenerating our current properties and our offices, we have a team dedicated to identifying new developments, commercial properties and improving areas where previously old stock stood. They aim to make the best of our housing stock to help tackle the housing crisis while remaining conscious of the cost of building and the impact on local communities. We have a subsidiary company called Anchorwood Ltd, which develops housing making a profit, all of which is paid back into the charity for the benefit of our social housing customers.
As well as processing your rent payments and keeping customer accounts up to date our Income Team also has a great support service called Money Matters. They can help advise customers who may be struggling with money and can’t keep up with their payment plan. This service is free to anyone who may wish to have some extra help.
Youth and Community Team
What makes North Devon Homes different is that we support our communities as well as build and manage homes. Our Youth and Community Team run events, youth clubs, classes and help support people with anything they need advice on. The team works closely with our C90, Scrutiny and Fresh Ideas groups to ensure we are listening to our customers in everything we do across the business.
We have a fleet of Home2Home vans and teams who are on the road visiting customers and maintaining our properties daily. They work alongside our selected maintenance partners to improve our stock and ensure our homes are well kept for our customers.
As any charity, we need a qualified Finance Team to help us manage budgets and ensure our invoices, both incoming and outgoing, are processed efficiently. We have a great team behind us managing the money.
To run a successful company you need good people and our HR team ensures we only recruit the best people who meet our values.
Our IT team ensure the technology we use is up to standard and everything runs smoothly to ensure minimal office disruption.
Strategy and Performance Team
Our Strategy and Performance team is constantly reviewing the data behind our assets and our people. They manage a range of queries from customer feedback to health and safety within our team.
Marketing and PAs to the Directors
Our Marketing Team works on ensuring North Devon Homes keeps up with their visions for the brand as well as maintaining our printed marketing, leaflets, website and social media to name a few; and the PAs to the Directors are on hand with everything day to day for the Executive Team, Boards and Committees, and use their knowledge of the whole company to ensure nothing gets missed.