More Ways to Get Involved
As well as our Customer Board Partnership (CBP) and Scrutiny Panel we have a number of other ways that we engage with our customers and how you can get involved.
You can take part in a number of ways from completing online surveys, becoming an NDH mystery shopper, joining in our focus groups, as well as many more below!
Health and Safety Customer Partnership
Our Health and Safety Customer Partnership meet every quarter with our Building Health and Safety Manager to ensure they are up to date with health and safety legislation and to help promote health and safety in the community
Customer Complaints Review Group
Our Customer Complaints Review Group meet every three months with the Head of Customer and Housing Services and the Complaints Co-ordinator to look in detail at the complaints we have received. The complaints are anonymous, but the group uses them to share ideas for improvements and learnings. The group also approved the self-assessment code and letter and reviewed them to ensure that we are meeting the criteria for reporting complaints.
Fresh Ideas Group
A friendly focus group that reviews how we communicate with you helping to co-design the information and leaflets we provide.
Customer2Customer
Customers supporting other customers through a variety of issues and topics. Training is provided for this opportunity.
Local conversations
Meeting our customers face to face gives us the opportunity to have conversations around how you feel about your home, your community and the services we provide for you. There are two ways to be involved in this:
- Talk to us when we visit your area
- Join us on the day to help survey your neighbourhood
“What you tell us leads to change”
Join in our free community events
There is something for everyone in our events calendar:
- Cream teas
- Afternoon quiz or bingo
- Annual Summer Fayre
- Coffee mornings
- Christmas lunch events
- BBQ’s
- Craft mornings
- Learning new skills
- Clear up days
