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Ways to Pay

There are a number of ways to pay your rent either online, in person or over the phone.

Direct Debit

This is the easiest way to pay your rent as each month your rent will be collected automatically from your bank account. Direct Debits are collected monthly over 11 months from April to February. There are four payment dates, 1st, 8th, 15th and 22nd of the month. We need to receive your form at least 10 working days before the first payment is collected.

Document

Complete the form and send it to North Devon Homes, Westacott Road, Barnstaple EX32 8TA with a note of your address. If you cannot download and print the form above please contact us and we’ll send you a form in the post.

Online

North Devon Homes offers you the option of paying your rent online through its secure online payment service allpay. You will need the 19-digit number from the front of your North Devon Homes payment card to set up your allpay account. If you don’t have your card you can send us an email at [email protected] and we’ll get back to you with the number.

Once your account is set up you can log into allpay any time using your personal login details to make rent payments. Please note payments made to us using this facility will display as ‘allpay’ on your bank statement.

Pay online now via allpay

Mobile working

Allpay App

You can pay your rent using the allpay app which is available to download for free for Apple, Android and Windows smartphones at www.allpay.net/app. After completing a brief registration process, you can save all your payment numbers and amounts, plus bank card details, so you do not need to enter the information every time.

You will need the 19-digit number from the front of your North Devon Homes payment card to set up your allpay account. If you don’t have your card you can send us an email at [email protected] and we’ll get back to you with the number.

Mobile Phone

24/7 Automated Telephone Payment Line

Call at any time on our automated phone line 0330 0416497 (calls cost 3p per minute)  to make a debit or credit card payment. You will need the 19-digit number from the front of your North Devon Homes payment card to do this. If you don’t have your card you can send us an email at [email protected] and we’ll get back to you with the number.

Post Office and PayPoint outlets

You can pay at any Post Office or PayPoint outlets using your rent payment card.

Recurring Card Payment

If you would like to set up a recurring card payment from your debit card, we can do this weekly, fortnightly or monthly. Email us on [email protected] to request a call back, or call us on 01271 312500 during normal working hours to set this up.

Customer Care Team

Debit and Credit Card

We accept payments made by debit or credit card in person at one of our offices or over the telephone on 01271 312500 during office hours.

debit card