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North Devon Homes (NDH) takes Health and Safety seriously. To keep you and your home safe regular servicing is required to take place. It is important that you allow access for contractors to complete any servicing in your home.

If, for any reason, you are unable to keep an appointment then please contact the contractor beforehand to let them know. All our contractors are very flexible and happy to rearrange appointments rather than have them missed. Please note it is part of your tenancy agreement to allow access to contractors for services.

Gas Servicing

If you have any gas appliances in your home NDH are required by law to carry out an annual gas safety check (this will also include your smoke and carbon monoxide alarm check). Our gas contractor, Liberty Gas, will write to you when your gas safety check is due and arrange a convenient appointment. We can offer appointments Monday to Friday from 8am to 7pm with weekend appointments available where necessary. To confirm or rearrange an appointment email: [email protected] or telephone 0800 328 3455 between 8am and 5pm, Monday to Friday.

Smoke Alarm and Carbon Monoxide Alarms

We annually check the smoke and carbon monoxide alarms in your home. Our contractor James Electrics will write to you to confirm the appointment when this is due. If you wish to rearrange this appointment, please call James Electrics on 01271 346652.

Solid Fuel

All solid fuel appliances require an annual servicing and chimney sweep. Our contractor, Taylor Made Projects, will contact you to arrange a convenient appointment. Please ensure your fire is extinguished and appliance cold before the appointment time.

If you have installed your own appliance we can service it for you and recharge you the cost. Alternatively, you can appoint your own HETAS qualified contractor, however you will need to provide NDH with a copy of the certificate.

Septic Tanks

Septic tank systems are an effective, economical way of treating domestic effluent. They consist of two main components; an underground tank into which the raw sewage is fed and a drainage field where wastewater is released.

The tank works by separating the solids from the liquids and bacteria in the wastewater helps to break down the contaminates. The drainage field consists of a series of pipes (soakaway) which allows the liquid to drain into the surrounding soil.

Septic tanks will only operate properly if regularly desludged. You will know that the tank needs emptying too late if sludge levels are high, the drainage field floods, the drains back up or if it smells. If you notice any of the following please contact us.

Here are some do’s and don'ts if you have a septic tank system:

  • Put all wastewater from your home in the system
  • Act immediately if you notice a blockage or any sign of pollution
  • Ensure all covers are secured but can be removed when necessary
  • Use bleach and disinfectants sparingly as they kill the bacteria that digest the waste
  • Never dispose of nappies, sanitary items, plastic or large solids as they will cause blockages
  • Do not use your sink as a rubbish bin use a compost bin
  • Do not block air vents
  • Never enter a septic tank – the natural treatment process produces a toxic gas.

Other servicing

We also carry out several other servicing to our homes including:

  • Lift Servicing
  • Emergency Lighting
  • Fire Alarms
  • Legionella
  • Periodic Electrical Testing
  • Oil Servicing
  • PV’s
  • Rainwater Harvesting
  • Biomass
  • Air Source
  • Ground Source
  • Solar Thermal
  • Commercial Gas
  • Fire Fighting Equipment

If you have any questions or queries about the servicing in your home, please contact us.