What happens if a customer cannot sign a tenancy notice?
Sometimes a customer is unable to submit the appropriate tenancy notice due to health reasons. A relative can sign the termination notice on the customer’s behalf if they have Power of Attorney. This is also the case if written confirmation is given by a Doctor, the Care Home or a Social Worker, that the customer is unable to return home.
What happens if the tenant has died?
In the sad event of someone passing away then our next of kin form will need to be completed to end the tenancy, this can be downloaded below. Please note we still require four weeks’ notice, which will start from the first Monday after we are informed of the notice to end the tenancy.
If the customer was in receipt of Housing Benefit this will cease on the Sunday following their death. This will mean that full rent will be charged to the estate of the deceased until the Sunday that the tenancy ends. If there is no money in the estate the family is not liable for the rent.