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We know that the impact of the current cost of living crisis is a real challenge for many of our customers and so the decision to raise rents has not been one that has been taken lightly. 
As a not-for profit organisation, we reinvest the money we earn into keeping our homes in good condition through repairs and maintenance, improving energy efficiency of homes, providing customer service and building new homes to help ease the housing crisis in the South West.
Over the past few years, the country has been hit hard by inflation rises which have stretched household budgets and increased bills. We have felt this same pressure as an organisation, seeing our costs rise significantly. 
To make sure that we can continue reinvesting money we earn into our communities, rents for our customers will increase from 1st April.
For information about your rent and service charges, this page includes useful information on your rent, it also explains about service charges, which cover the costs of maintaining communal areas for your estate and/or block. 
Please see below for frequently asked questions relating to the annual rent and service charge review and you can click the link below to see the information booklet.

Key dates: 

  • Rent and service charge change letters posted in late February 2024

  • For monthly rent and service charge, changes apply from 1 April 2024

  • For weekly rent and service charge, changes apply from 1 April 2024

Answers to some of the most frequently asked questions

We know that the last two years has been a challenge for many of our customers and so the decision to raise rents has not been one that has been taken lightly.

The income from your rent is used to provide services and to maintain and build affordable homes for our customers. Over the past few years we’ve experienced considerable increases to our costs of providing these. Your rent has been increased to help cover these costs.

We want to continue to invest in providing the level and range of services that our customers want. All income raised through rent increases will be invested in this, as well as modernising and improving existing homes and building much needed new ones.

The rent increases and potential impact on customers was considered by the Customer and Board Partnership. They provided feedback on this to the Board of North Devon Homes, who considered all the implications of the rent increase before approving it.

This year, rents will be increased by 7.7% from April 2024.

Most tenant’s rent increases are set in accordance with Government rent policies, which is the Consumer Price Index figure as at the previous September, plus an additional 1%.

If you have additional service charges, you’ll have received information about the estimated charges from April 2024 with your rent review letter.

Your service charges are calculated to cover the costs of providing the service, we don’t make any additional income from your service charge.

The letter you were sent will specify the start date of your new charge.

For monthly rents this will be 1 April 2024.

For weekly rents, your first payment at the new rate should be made no later than 8th April.

You should make sure any payments for your charges due from April are at the new amount.

We will calculate what your new payments should be, and we will contact you in advance of your first payment to confirm this to you. You won’t need to take any action. If you do not hear from us or you do not think the amount is correct, please get in touch.

As this is an agreement between you and your bank, you will need to advise them of the amount to increase this to, and the date that your new payment should start. In most cases this will be 1 April 2024. You should make sure any payments for your charges due from April are at the new amount.

To increase the amount of your recurring card payment, please call our Customer Care Team on 01271 312500 who can increase the card payment amount over the phone.

If your Housing Benefit is paid directly to us, we will notify the district council of your new charges. If you don’t receive confirmation from them of what your new entitlement from April will be, you should also inform them of your new charges.

If your Housing Benefit is paid directly to you, or your claim has only recently started or been paid directly to us, you will need to let your local authority know of your new charges.

You will receive two letters through the post. One will be from us, telling you what your new rent is; the other will be from North Devon Council telling you what your new Housing Benefit entitlement is.

To calculate how much you need to pay, take the Housing Benefit entitlement away from your rent cost. The amount left over is what you will need to pay.

For example, if your rent is £150 and your Housing Benefit is £120, you will need to pay £30.

£150-£120 = £30

We need to send you details each year when there is a change in your rent (and service charges). If North Devon Council (NDC) Housing Benefit (HB) pay your rent directly to us you don’t need to do anything as we will have already let them know about the rent change. You should just keep this letter for reference.

NDC HB will re-assess your entitlement in the light of the new charges and will notify you towards the end of March of your revised entitlement. You should check your weekly housing benefit entitlement against your weekly rent, if the housing benefit does not cover the whole rent then you must pay the difference.

If your housing costs are paid direct to you or to us (your landlord) please update your housing costs by completing the ‘to do’ task in your online journal, or by calling your Universal Credit Service Centre.

You cannot update your housing costs before 1 April 2024, but they must be updated before the end of your monthly Universal Credit assessment period, otherwise your housing costs may not be correct for April.

Please contact us for a form, or you can download and print this form and return it to us when you've filled in all the details. 

If you pay by Direct Debit, any additional payment arrangements will be taken into account and included in your new payment amount.

If you pay by any other way and are unsure how much you should be paying, please get in contact with us.

Rent increases are applied in the same way to all our properties. We won’t carry out a review of your rent increase based on your own individual circumstances. However, if you believe an error has been made in how your new rent has been calculated, please let us know.

If you are struggling to pay your rent please do talk to us as we understand that many customers are already struggling to pay their rent. 

You may not be receiving all the money that you are eligible to claim from local and national government.

You can use Entitledto's free benefits calculator which is designed to help you find out what you can claim.

Enter your details and you'll receive an estimate of your entitlement to benefits.

Before you start, collect together information about your income, savings, pensions and existing benefits for you and your partner, if you have one.

We are no longer routinely issuing these. However if one is requested it can be supplied within 10 working days of receipt of a request.